Order Procedure
To protect you, our customer and us we now require you to register as a customer before an order can be placed. You may look at our selection of products but before ordering you must register. All your information will be confidential and not shared with anyone. We may contact you to verify your information to prevent fraud.
Our web site is for the convenience of our customers. Orders can be placed on line, paid on line ship to you or you can pick up at our store In Surry Maine.
These Terms and Conditions of Use (“Terms of Use”) contain disclaimers of warranties, disclaimers of liability, a binding arbitration clause and class action waiver. Please read these provisions (and the rest of these Terms of Use) carefully. If you do not accept these Terms of Use, do not use this website.
General
These Terms of Use are a legal agreement between you and Surry General Store, LLC. and govern your access to and use of the surrygeneralstore.com known as the (website).
We reserve the right to revise these Terms of Use at any time by updating this posting. By continuing to use the site after any amendment, you agree to accept any such change.
Payment Terms
Our web site accepts all major credit cards including Pay Pal. If you are local to our store, you may specify the payment type when ordering on-line and picking up at our store. We accept cash, credit card and check (for in Store purchases). Be sure that the information such as address and name on your credit card matches the shopping cart information. The credit card company will reject any purchases you are trying to make if any information on the credit card does not match your shopping cart. In the event that your credit card was rejected, check all your information before contacting us. Trying more that 3 times will lock you out and you will need to wait 24 hours before using the same card.
Products, Pricing, Orders
The products and services offered on this site (collectively, the “Products”) and the features, contents, specifications, availability, and prices of the Products are subject to change at any time without notice. The description of products may contain typographical or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted) and to change or update information at any time without notice.
You agree to ascertain and obey all applicable local, state, federal and international laws in regard to your use of the products purchased. By placing an order, you represent that the Products ordered will be used only in a lawful manner. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to reject any order, and/or to cancel any order at any time. We may require verification of information prior to the acceptance and/or shipment of any order.
When making a purchase on the website, you represent and warrant that: (a) you are at least 18 years of age all information you submit is truthful and accurate, you will not permit third parties to access your account information and you are the legal cardholder of any credit or debit card you provide to us to purchase products and services from us.
Firearms & Ammunition
You must be 21 years or older to order firearms and ammunition. Firearms will only be shipped to a licensed FFL agent that will transfer the firearm to you upon completing a FBI Background Check. Ammunition will be shipped via UPS ground with an adult signature. Due to safety considerations and legal/regulatory reasons, Ammunition may not be returned. Please check local laws before ordering. By ordering this Ammunition, you certify you are of legal age and satisfy all federal, state and local legal/regulatory requirements to purchase this Ammunition. WE REQUIRE ADULT SIGNATURE ON ALL FIREARM SHIPMENTS. We may also require you to provide a copy of a valid ID with your shipping address.
Shipping
When an order is placed, it will be shipped to the address designated by you as long as that shipping address is compliant with any applicable shipping restrictions (note that orders can only be shipped to addresses in the United States). For all purchases made on our site, risk of loss and title for items purchased on or through our website pass from us to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments. Any items that are received damaged, we request that you you e-mail us (salesdept@surrygeneralstore.com) a picture of the damage with your name and order number. We will contact you with our decision and instructions.
Return Policy
We'll take care of you, whether you realized you need a different piece of hardware or had a change of heart, we're here to make sure you are satisfied.
Requirements for returns:
If you are not completely satisfied with your purchase, products can be returned within 30 days of the delivery date for a 5% restocking fee. If the product you purchased is defective, please contact us. We will issue instructions for you to return the defective item.
Products must be returned unused and in the original packaging in order to receive a refund less 5% restocking fee. If a product is found to be used from our inspection team, 30% or more of product cost will be withheld from the refund.
PLEASE NOTE THAT WE CANNOT ACCEPT RETURNS ON CUSTOMIZED/PERSONALIZED ITEMS.
How to return a product:
If you created an account, please login to initiate a return. If you checked out as a guest, use the guest feature.
Then repack the product in the original packing materials used for shipping, and enclose your completed Return Form.
We will issue a return label for you to return your product with the appropriate address.
After your merchandise has been received, we will issue a credit to your initial form of payment. Please allow up to 10 days for your credit to post.
PLEASE NOTE THAT A FEE OF $9.95 WILL BE DEDUCTED FROM YOUR REFUND PER RETURN LABEL.
YOUR CREDIT REFUND WILL NOT INCLUDE ANY SHIPPING COSTS. WE WILL REFUND THE COST OF THE PRODUCT LESS ANY FEES LISTED ABOVE.
Sales / Use Taxes
We may be required to collect sales or use tax for certain purchases. A purchase is not exempt merely because it is made over the Internet or by other remote means. Whether sales or use tax will be collected on a given purchase and the amount of the tax charged depends on a number of factors including whether the seller is subject to a tax collection obligation in that state or region. You may be responsible for any taxes not collected by us. Certain states require purchasers to file a sales/use tax return annually reporting taxable purchases that were not taxed and to pay such tax. For details, see the website of the applicable taxing authority. The amount of any sales, excise or other taxes, if any, applicable to the products shall be added to the purchase price and shall be paid by you unless you provide us with an exemption certificate acceptable to the taxing authorities.
Cancellation and Returns
Once your order has been placed, your credit card company charges us a fee (3-5%). This fee will be deducted from your refunded amount on all cancelled or returned non-defective items. In the event you cancel your order before we ship, we will charge you the amount that your credit card company charged us. Please contact us before returning any items. Your returned items must be shipped prepaid and must have RETURN printed on label with your order number. Defective items will be returned via return label (supplied by us).
Copyright, Ownership and Restrictions on Use of Materials
All materials contained on the SurryGeneralStore.com website are the copyrighted property of Surry General Store, LLC and/or our third-party licensors. All trademarks, service marks and trade names, including but not limited to the Surry General Store, LLC marks, as well as the marks of our suppliers or other third parties, are proprietary to Surry General Store, LLC or the applicable owner of the mark and are protected by state, federal and international trademark laws.
No materials from the website may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our prior express written permission. The content and information posted by us on the website may be used by you only for informational, personal, or other purposes authorized by us. You may not reverse engineer, decompile, or disassemble the website, or any other material or technology available in connection with the website. You agree not to circumvent or attempt to circumvent any security measures associated with the website; use any robot, spider, scraper or other automated means to access the website; insert any code or product or manipulate the content of the website in any way; or, use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the website, including any software viruses or any other computer code, files or programs.
We always appreciate your feedback or other suggestions about the website, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).
WARRANTY, DISCLAIMERS.
YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE IS PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY; AND WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR AVAILABILITY OF THE WEBSITE.
PRODUCTS OFFERED ON THE WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, IF ANY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE PRODUCTS OFFERED OR SOLD ON THE WEBSITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, PRODUCT ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, TYPOGRAPHICAL ERRORS IN CONNECTION WITH PERSONALIZATION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS “CONSUMERS” IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
Indemnification
You agree to indemnify, defend, and hold us and our Surry General Store, LLC respective officers, directors, owners, employees and agents (collectively, the “Related Parties”) harmless from all claims, liabilities, damages, and expenses (including attorneys’ fees and expenses) arising out of or relating to: (a) your inappropriate or unlawful use of the website; and (b) any alleged breach of these Terms of Use.
Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, WILL WE (INCLUDING OUR RELATED PARTIES) BE LIABLE FOR DAMAGES OR LOSSES, INCLUDING, WITHOUT LIMITATION, DIRECT, CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOST PROFITS ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE SURRYGENERALSTORE.COM OR ANY SITES LINKED FROM SURRYGENERALSTORE.COM, OR THE PRODUCTS AVAILABLE THROUGH SURRYGENERALSTORE.COM, HOWEVER CAUSED, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE ASSUME NO RESPONSIBILITY IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, COMPUTER VIRUS OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY AFFECT YOUR DEVICE, DATA, OR OTHER PROPERTY DUE TO YOUR USE OF SURRYGENERALSTORE.COM OR DUE TO YOUR DOWNLOADING OF ANY CONTENT ON SURRYGENERALSTORE.COM OR ON ANY WEBSITE LINKED TO IT.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OUR LIABILITY IN SUCH JURISDICTIONS FOR SUCH DAMAGES SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS OF USE EXCLUDE OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM OUR NEGLIGENCE, OR OUR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY IF AND ONLY IF SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.
IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS THAT YOU HAVE PURCHASED ON SURRYGENERALSTORE.COM, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS, IN ACCORDANCE WITH SUCH MANUFACTURER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCTS IN ACCORDANCE WITH OUR RETURN POLICY.
IN ANY EVENT, ANY CLAIM AGAINST US SHALL BE LIMITED TO THE GREATER OF THE FEES YOU PAID TO US FOR PRODUCTS IN THE TWELVE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED UNITED STATES DOLLARS.
Dispute Resolution; Arbitration; Class Action Waiver
These Terms of Use will be governed by and construed in accordance with the substantive and procedural laws of the State of Maine and are subject to applicable copyright and intellectual property laws, without giving effect to any principles of conflicts of law. Except as provided in this section, and subject to local law obligations. by using surrygeneralstore.com, you waive any claims that may arise under the laws of other states, countries, territories, or jurisdictions.
With respect to any and all disputes and claims arising out of or relating in any way to these Terms of Use (including without limitation the Privacy Policy), we and you agree to negotiate in good faith to achieve a mutually satisfactory resolution. If we and you do not resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted by binding arbitration under the U.S. Federal Arbitration Act and federal arbitration laws, except as provided in this section.
The arbitration will be done by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of filing, arbitrator, and administration fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than US$10,000, unless the arbitrator determines the claims are frivolous. In addition, we will not seek attorney’s fees and costs in arbitration unless it is determined by the arbitrator that the claims are frivolous.
If your claim is worth US$10,000 or less, we agree that you may choose whether arbitration will be conducted by written submissions, telephone, or in person in the county where you live or at another mutually agreed upon location. If your claim exceeds US$10,000, the right to a hearing will be determined by the AAA rules. Any court with jurisdiction over the parties may enforce the arbitrator’s award.
Compared to lawsuits in court, arbitration is less formal. In arbitration, a neutral arbitrator is used instead of a judge or jury, and court review of the arbitration award is limited. An arbitrator has the ability to award the same relief and damages as a court.
As the sole exception to this arbitration requirement, you may pursue a claim in small claims court provided such claim is within that court’s jurisdiction and provided that you proceed only on an individual basis.
If you choose to commence arbitration or file a small claim court action, you must first send a written notice to us by certified mail requesting arbitration or a small claim court action and describing your claim (“Notice”). Regardless of which party sends the Notice, it should describe the basis of the claim and set forth the specific relief sought. This letter must be addressed to: Surry General Store, LLC , 345 Blue Hill Road, Surry, Maine 04684 Attn: CEO. If we initiate arbitration, we will send a written Notice to your email address used to make a purchase through surrygeneralstore.com. If we and you do not reach an agreed upon resolution within 30 days of receiving notice, we or you have the right to begin an arbitration proceeding or file a claim in small claims court. A form Notice to initiate arbitration can be copied or downloaded at www.adr.org.
For timeliness purposes, we and you agree to begin any arbitration or claim in small claims court within one year after a claim arises; otherwise, the claim is waived.
We and you also agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither we nor you will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings. We both also expressly waive the right to a trial by jury.
To the extent arbitration is not applicable, we and you agree to submit to the exclusive jurisdiction of the state and federal courts (as applicable) located in Hancock County of the State of Maine. You agree that we may bring suit in a court of competent jurisdiction in Maine to enjoin infringement or other misuse of intellectual property rights.
Privacy Policy
Collection of any personal information on the website is subject to the Surry General Store, LLC Privacy Policy.
We use cookies. These cookies are the digital type that enhances your experience and improves our website. Certain cookies are necessary and can’t be turned off, but we also allow others to place cookies to track the performance of our website and deliver personalized content and ads. You can select your preference using the buttons.
Links and Other Websites
The website may contain links to other websites as a convenience to you. We do not control or monitor these websites, their content or their rules. Any link to other websites shall not be intended in any way as activity by us to promote these websites and/or the contents published therein.
Severability
If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law - including, but not limited to, the warranty disclaimers, liability limitations and binding arbitration provisions set forth above - then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the agreement will continue in effect.